FAQs

FAQs

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Catered Chalet FAQs

These FAQs are specific to our Catered Chalets - If you are booking a Hotel or Self-Catered Accommodation, please see these FAQs.

Reservations

Do you have a minimum stay period?

Are your prices fully inclusive?

What if i need to cancel?

Food & Drink

Do you cater for children?

Can you handle dietary requirements?

What meals are included in a fully catered chalet?

What drinks are included?

Which night is the chalet night off?

Can you recommend and book a restaurant for us?

Do you offer a cake for birthdays and anniversaries?

What sort of food do you provide. Sample Menu

Your Stay

Are your chalets suitable for babies and young children?

What is the check in and check out time?

What's provided in each room?

How can I arrange ski hire?

How do I arrange ski or board lessons?

Do you allow pets in the chalets?

Is there parking at the chalets?

Should I tip my chalet hosts?

What do you supply for infants?

Is the wifi free?

Can you assist with childcare?

Is it possible to ski on arrival and departure days?

Travel

How do I tell you my flight details?

Where do I meet my driver at the airport?

How long does it take from the various airports?

Can I drive to the chalets?

Do I need snow chains?

Will you supply a car seat?

Hotels & Self-Catered Accommodation FAQs

These FAQs are specific to our Hotels and Self-Catered Accommodation, if you are booking a Catered Chalet please see these FAQs.

Reservations

Is there a minimum stay period?

Are prices fully inclusive?

What if I need to cancel?

Food & Drink

What sort of food can I expect?

What if we have specific dietary requirements?

Your Stay

If we've booked self-catered accommodation, how do we access the apartment?

Are pets allowed?

Is there parking?

Can you assist with childcare?

What is the Check-in and Check-out time?

Is the Accommodation Suitable For Babies And Young Children?

How do I book ski equipment?

How do I book Lift Passes?

How do I book lessons?

Is It Possible To Ski On Arrival And Departure Days?

Is the accommodation suitable for mobility-impaired guests?

Travel

How Long Does It Take From The Various Airports?

How long will it take me to drive from the UK?

Do I need Snow Chains?

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