Door to door Airport transfers
We offer our Catered Chalet guests complimentary shared transfers between the airport or train station and your chalet. These transfers are offered on the following conditions:
- ARRIVING: Free shared transfers from Chambery, Grenoble or Lyon (or Geneva if you have no other option and by prior agreement-please check first before booking flights) to resort are provided on Saturday and Sunday arrival days with collection from 1pm to 4pm providing your group lands together at the same airport. Variations must be by agreement in writing. If you choose to arrive early, you will be required to wait at the airport for our transfer service. If you arrive later than 4pm we are unable to offer free transfers.
- DEPARTING: Free shared transfers are provided to return you on Saturday and Sunday departure days. We will drop you at the airport between 11am and 1pm unless otherwise agreed. Anything outside of this time window must be agreed in writing and may attract a surcharge. We strongly advise you allow 2-3 hours to check-in. We have been advised the new EU Entry Exit System (EES) this winter will cause delays.
- GENEVA: Due to increasing difficulty in operating transfers from/to Geneva, we only offer transfers from/to Geneva as a last resort by prior agreement in writing. Please check with us first before booking flights.
- SCHOOL HOLIDAYS: During French February/March school holidays and due to the sheer volume of traffic leaving the valley, minibuses will depart early at 7am.
- Free shared transfers are based upon 8 sharing a minibus. Unless otherwise agreed, minibuses will be allocated to your group accordingly. However when there are less than 8 in one minibus, we may ask you to share with other guests and we will ensure any wait times will be kept to a minimum.
- Private transfers outside of the above hours maybe available by prior arrangement with us at additional cost and on a quotation basis only.
- Transfers from/to Bourg St Maurice/Moutiers train station are also complimentary on arrival/departure days only (charges apply on other days).
- There is no extra discount for self-drive.
- Our chalets are accessible from 16.00 hrs on arrival day, however our hosts are on their break from 13.30 and until 17.30. If you arrive between those hours with our transfers, the driver will show you around the chalet briefly. Help yourselves to tea or coffee and the hosts will be looking forward to seeing you at 17.30 or at 18.45 latest for dinner if you choose to have a wander around town. If you arrive after 20.00, whether planned or you are delayed, our Chalet Hosts will not be available for a full dinner service as they finish work strictly at 21.30 latest. They will prepare and serve what they can however they will leave the remainder of the meal ready for you to reheat/eat. If you arrive after 21.30, your driver will show you to your rooms. The hosts will have left a wonderfully prepared meal for you, ready to reheat and they will see you at breakfast the following morning from 08.00.
- Check out on departure day is 10.00 hrs latest.
- Early arrivals by train or self-drive for an extra day's skiing can be accommodated, please ask for further details (conditions apply and an additional charge may be applicable). Late departures by train or self-drive for an extra day's skiing can be accommodated, please ask for further details (conditions apply and an additional charge may be applicable).
- Baby car seats and booster seats will be arranged for children and infants FREE of charge and comply with all French legislation.
- Please note: If you choose to arrive late evening or your flight is delayed, our free Airport Transfers will not be available. In the case of flight delays, we will do what we can do offer transfers however due to strict working regulations for drivers in France, this may not always be possible and you may have to arrange a private transfer. Delays can happen if traffic conditions are heavy or the weather is bad and other traffic incidents can delay our vehicles heading to the airports, sometimes severely. We do not accept responsibility for delays for situations beyond our control.
- Complimentary transfers are not available under any other conditions and it is your responsibility that all your group members are aware of these conditions.
- Covid19 measures: The drivers have been fully trained and briefed with your complete safety in mind and will be compliant with any measures in place at the time of your transfers (masks, sanitising contact points etc).
