We want you to not only meet but exceed our guests’ expectations and ensure they have the best holiday ever! For insurance reasons you must have previous ski, snowboard & boot fitting and maintenance experience or have recently completed a Ski and Snowboard Technician Training Course (courses are run throughout the autumn in Kendal by Anything Technical). You must be a confident driver, winter driving conditions in the Alps can be amongst the most severe in the world.
YOU MUST BE OVER 21 YEARS OF AGE FOR INSURANCE REASONS
YOU MUST HAVE A VALID UK, EU PASSPORT OR ELIGIBILITY TO WORK IN FRANCE
YOU MUST HOLD A VALID UK, EU DRIVING LICENSE OR INTERNATIONAL DRIVING LICENSE WITH A MAXIMIUM OF 3 ACTIVE PENALTY POINTS OR LESS
Additional Desirable Experience
· Customer service and/or hospitality experience.
· Van or minibus driving experience.
· Routine vehicle maintenance and simple property maintenance.
· Microsoft Office skills.
Duties
Welcome guests in a warm and friendly manner at all times and consistently throughout the season. Be presentable with clean uniform at all times. You must always be approachable and informative, smart and reliable.
- Deliver and collect equipment to and from chalets in several resorts.
- Ensure all guests are fitted in a timely manner upon arrival.
- Ensure guests are fitted correctly with an appropriate set of skis and poles.
- Ensure all DIN settings are correct.
- Ensure guests are fitted with a comfortable pair of ski boots and appropriate ski/snowboards for their age, gender, height and ability.
- Follow routine procedures for the issue and receipt of equipment.
- Ensure all payments are taken accurately.
- Ensure a high standard of equipment maintenance at all times.
- Ensure servicing stock is maintained at appropriate levels.
- Control efficient security measures at all times.
- Ensure equipment is returned as soon as possible to the store.
- Control damages and report theft and neglect immediately.
- Ensure the workshop is kept spotlessly clean and safe.
- Always drive in compliance with French law and in compliance with company policies as set out in training, ensuring you carry the correct paperwork at all times.
- Carry out routine maintenance and cleaning on your designated vehicles.
- Liaise with guests proactively to ensure they have everything they require and are enjoying their holiday. Be knowledgeable about our chalets and resorts. Deal with any issues or complaints calmly, immediately, competently and professionally, offering a solution as quickly as possible and involving the chalet team or Manager if required. Actively promote Alpiniums’ chalets and services. Report all complaints and any feedback (positive and negative).
- Paperwork: Complete and maintain various records.
- Apply conscientious practices for efficient energy management (use of electricity, heating, water, large appliances such as washing machines) and recycling and waste disposal. Ensure equipment is correctly handled and maintained with due care and attention.
- Comply with all legislation, company policies and procedures as set out during training. Adhere to Food Safety &Hygiene legislation, Health & Safety policy, HACCP & COSHH and Fire regulations at all times and ensure the necessary records are completed.
- You are required to help with collection and distribution of food and other stock items on a weekly basis which includes shopping on one day a week.
- You may be required to assist in the chalets on a regular basis which may involve (but not limited to) any of the following: maintenance, snow clearing, housekeeping, hot tub/sauna/steam room preparation and disposing of chalet waste and recycling.
- You may be also required to assist with driving duties when quiet and sometimes in other resorts depending on the needs of the business.
This is a job for mountain lovers, for people who are looking for a lifestyle job for the winter. You are able to ski or snowboard for four days each week at least. We offer a subsidised lift pass, subsidised shared bedroom, ski equipment, food and no bills to pay. We take care of everything so you can have a good winter.
You must be happy, friendly, punctual, smart, reliable, informative, helpful, clean and presentable and a good driver of course. Full training is provided.
Please email your cover letter, CV and a recent photo to mike@alpinium.co.uk.
