We want you to not only meet but exceed our guests’ expectations and ensure they have the best holiday ever! For insurance reasons, you must have recently completed a Ski and Snowboard Technician Training Course (courses are run throughout the autumn in Kendal by Anything Technical). You must have a maximum of 3 valid (active) penalty points on your driving license. Candidates with previous experience in this role maybe given preference.
YOU MUST BE OVER 21 YEARS OF AGE FOR INSURANCE REASONS
YOU MUST HOLD A VALID UK OR EU DRIVING LICENSE WITH A MAXIMIUM OF 3 ACTIVE PENALTY POINTS OR LESS
Previous Desirable Experience
· Customer service and/or hospitality experience.
· Van or minibus driving experience.
· Routine vehicle maintenance and simple property maintenance.
· Computer literate and able to use Excel spreadsheets (basic level).
Duties
Welcome guests in a warm and friendly manner at all times and consistently throughout the season. Be presentable with clean uniform at all times. You must always be approachable and informative, smart and reliable.
- Deliver and collect equipment to and from chalets in several resorts.
- Ensure all guests are fitted in a timely manner upon arrival.
- Ensure guests are fitted correctly with an appropriate set of skis and poles.
- Ensure all DIN settings are correct.
- Ensure guests are fitted with a comfortable pair of ski boots and appropriate ski/snowboards for their age, gender, height and ability.
- Follow routine procedures for the issue and receipt of equipment.
- Ensure a high standard of equipment maintenance at all times.
- Ensure servicing stock is maintained at appropriate levels.
- Control efficient security measures at all times.
- Ensure equipment is returned as soon as possible to the store.
- Control damages and report theft and neglect immediately.
- Ensure the workshop is kept spotlessly clean and safe.
- Always drive in compliance with French law and in compliance with company policies as set out in training, ensuring you carry the correct paperwork at all times.
- Carry out daily vehicle checks before use and weekly routine maintenance and cleaning on your designated vehicles.
- Liaise with guests proactively to ensure they have everything they require and are enjoying their holiday. Be knowledgeable about our chalets and resorts. Deal with any issues or complaints calmly, immediately, competently and professionally, offering a solution as quickly as possible and involving the chalet team if required. Actively promote Alpiniums’ chalets and services. Report all complaints and any feedback (positive and negative).
- STORES : Our ski store is also our chalet stock room. Other weekly duties include delivering and collecting laundry, wine stocks and other household supplies to the store and/or chalets. Every Thursday you are required to visit the supermarket and cash and carry to purchase goods for the food stores. You must also keep the store and toilet immaculate, cleaning them at end of each shift
- You will be required to assist in the chalets on a regular basis which may involve (but not limited to) any of the following: minor maintenance, snow clearing, housekeeping, hot tub/sauna/steam room preparation and disposing of chalet waste and recycling.
- You will be also required to assist with driving duties when quiet and sometimes in other resorts depending on the needs of the business.
- Paperwork: Complete and maintain various records.
- Apply conscientious practices for efficient energy management (use of electricity, heating, water, large appliances such as washing machines) and recycling and waste disposal. Ensure equipment is correctly handled and maintained with due care and attention.
- Comply with all legislation, company policies and procedures as set out during training. Adhere to Food Safety &Hygiene legislation, Health & Safety policy, HACCP & COSHH and Fire regulations at all times and ensure the necessary records are completed.
This is a job for mountain lovers, for people who are looking for a lifestyle job for the winter. We offer a subsidised lift pass, subsidised shared bedroom, ski equipment, food and no bills to pay. We take care of everything so you can have a good winter.
You must be happy, friendly, punctual, smart, reliable, informative, helpful, clean and presentable and a good driver of course.
Please email your cover letter, CV and a recent photo to mike@alpinium.co.uk.
