As a Chalet Host in of one of our chalets, we want you to take ownership of your chalet and run it as your own. You will normally work in a team of two. You are expected to meet and exceed our guests’ expectations week after week and ensure they have the best holiday ever! Suitable for talented chefs who have a passion for food and cleaning freaks!
YOU MUST HAVE A VALID UK, EU PASSPORT OR ELIGIBILITY TO WORK IN FRANCE
Desirable Experience
Winter or summer catered chalet hosting, summer catered villa, private yacht chefing and hosting and/or at least 2 years commercial work experience in hospitality, cooking and housekeeping or cleaning to a high standard.
Proof of additional customer service experience.
Microsoft Office skills. You MUST be able to use an excel spreadsheet.
Duties
Welcome guests in a warm and friendly manner at all times and consistently throughout the season. Be presentable with clean uniform at all times. You must always be approachable and informative, smart and reliable.
- Welcome guests in a warm and friendly manner at all times and consistently throughout the season. Be presentable with clean uniform at all times. You must always be approachable and informative, smart and reliable.
- Prepare, cook and serve food and drinks as defined during pre-season training and following our set menu, ensuring meals are presented on time, at the right temperature, in the right portion sizes and looking great.
- Liaise with guests proactively to ensure they have everything they require and are enjoying their holiday.
- Be knowledgeable about our chalets, resorts and the food and wine we serve.
- Go the extra mile on special occasions such as Birthdays, Anniversaries, Christmas, New Year and Easter.
- Kitchen and Stores Management (cleaning, stock rotation and organisation).
- Ensure compliance with Food Safety and Hygiene legislation at all times, completing the necessary records.
- Ensure effective purchasing, portion and wastage control and stock control (maintain the correct levels of stock and appropriate storage of food, wine, beer, linen, towels, bathrobes, cleaning supplies and wood) in order to not exceed the budget set for the season.
- Adhere to the Daily and Weekly Cleaning Schedules. Conduct daily housekeeping of the rooms, bathrooms and communal areas to a high standard of cleanliness. Conduct a thorough clean of the entire chalet on transfer days to a very high standard.
- Ensure snow is cleared from paths, steps and balconies in a timely manner so that access to all areas is safe at all times.
- Maintain the hot tub, sauna and steam room and compete the necessary records to ensure compliance with legislation.
- Deal with any issues or complaints calmly, immediately, competently and professionally, offering a solution as quickly as possible and involving the chalet team or Manager if required. Actively promote Alpiniums’ chalets and services.
- Report all complaints and any feedback (positive and negative).
- Paperwork: Complete and maintain various records.
- Apply conscientious practices for efficient energy management (use of electricity, heating, water, large appliances such as washing machines) and recycling and waste disposal. Ensure equipment is correctly handled and maintained with due care and attention.
- Maintenance: Carrying out any non-skilled/non-qualified property maintenance and minor repairs such as changing light bulbs. Record and report maintenance issues and breakages in a timely manner.
- Comply with all legislation, company policies and procedures as set out during training. Adhere to Food Safety &Hygiene legislation, Health & Safety policy, HACCP & COSHH and Fire regulations at all times and ensure the necessary records are completed.
This is a job for mountain lovers, for people who are looking for a lifestyle job for the winter. You are able to ski or snowboard for five days each week at least. We offer a subsidised lift pass, subsidised shared bedroom, ski equipment, food and no bills to pay. We take care of everything so you can have a good winter.
You must be happy, friendly, punctual, smart, reliable, informative, helpful, clean and presentable and enjoy cooking and cleaning of course. Full training is provided.
Please email your cover letter, CV and a recent photo to mike@alpinium.co.uk.
